Privacy policy.

Last updated: 17 August 2025

iloan NZ Limited (“iloan”, “we”, “our”, “us”) respects your privacy and is committed to protecting your personal information. This Privacy Policy explains how we collect, use, store, and share your personal information when you apply for finance or interact with our website, services, and team.

iloan NZ Limited is a registered Financial Service Provider (FSP1010485) in New Zealand.

Information We Collect

We may collect the following information when you apply for finance or interact with our services:

  • Personal details (name, address, date of birth, contact details)

  • Employment and financial information (income, expenses, credit history, assets, liabilities)

  • Identification documents (driver’s licence, passport, or other government-issued ID)

  • Vehicle information (make, model, registration details)

  • Information about your interactions with our website, emails, and services (via cookies or analytics tools)

How We Use Your Information

We use your information to:

  • Assess your loan application and eligibility

  • Verify your identity as required by law (AML/CFT compliance)

  • Provide tailored finance solutions

  • Communicate with you about your loan and related products

  • Manage repayments, renewals, and refinancing

  • Improve our website, services, and customer experience

  • Comply with legal and regulatory obligations

Sharing Your Information

We may share your information with:

  • Our panel of lenders and insurers to help secure finance or insurance products for you

  • Credit reporting agencies (e.g., Centrix, Equifax) to check your credit history and verify details

  • Government agencies or regulators, where required by law

  • Our trusted service providers (such as IT, hosting, marketing, and compliance support)
    We do not sell your personal information to third parties.

Cookies & Website Data

Our website uses cookies and tracking tools to improve your browsing experience and measure website performance. You can disable cookies in your browser, but this may limit some site functionality.

How We Protect Your Information

We take appropriate security measures to protect your information from unauthorised access, alteration, or disclosure. Information is stored securely, and access is restricted to authorised personnel only.

Accessing and Correcting Your Information

You have the right to access and request correction of your personal information under the Privacy Act 2020. To do so, please contact us at:

📧 hello@iloannz.com
📞 0800 456 2647 (ILOANHQ)

Marketing Communications

With your consent, we may send you marketing messages about finance products or services we think may interest you. You can opt out at any time by clicking “unsubscribe” in our emails or contacting us directly.

Retention of Information

We retain personal information for as long as necessary to provide our services and to comply with legal obligations. After this, information will be securely deleted or anonymised.

Complaints & Disputes

If you believe we have breached your privacy rights, please contact us first and we will investigate your complaint. If we cannot resolve it, you can contact the Office of the Privacy Commissioner or our dispute resolution provider, Financial Services Complaints Limited (FSCL).

Changes to This Policy

We may update this Privacy Policy from time to time. Updates will be published on our website with the date of the last revision.